Refund Policy

At K C JEWELLERS AND SONS, we strive to ensure complete customer satisfaction. This Refund Policy explains the conditions, process, and timelines under which refunds are processed. By placing an order on our website www.kcjsilver.com, you agree to the terms mentioned below.

1. Refund Eligibility

Refunds may be approved under the following circumstances:

a) Order Cancellation by Us

  • If an order is cancelled by K C JEWELLERS AND SONS due to product unavailability, quality issues, pricing errors, or operational reasons.
  • In such cases, a full refund will be initiated.

b) Order Cancellation by Customer (Before Dispatch)

  • Orders cancelled before shipment are eligible for a full refund.
  • Once the order is dispatched, cancellation requests will not be accepted.

c) Damaged / Defective Product

  • If the product received is damaged, defective, or broken at the time of delivery.
  • Customers must report the issue within 24 hours of delivery with clear images/videos.

d) Incorrect Product Delivered

  • If the product delivered does not match the order placed.
  • Issue must be reported within 24 hours of receiving the product.

2. Non-Refundable Cases

Refunds will not be provided in the following situations:

  • Slight differences in colour, texture, shine, or finish due to lighting, photography, screen resolution, or handcrafted nature
  • Change of mind after purchase
  • Incorrect size or style selected by the customer
  • Damage caused due to misuse, negligence, or improper handling
  • Normal wear and tear
  • Delay in delivery caused by courier partners, natural calamities, or external factors
  • Orders returned without prior approval
  • Products that show signs of use, alteration, or tampering

3. Refund Request Process

To initiate a refund request:

  1. Email us at wecare@kcjsilver.com
  2. Mention:
    • Order ID
    • Registered email/phone number
    • Reason for refund
    • Supporting images or videos (mandatory for damaged/incorrect products)
  3. Our team will review the request within 2–3 business days.

Refund approval is subject to internal quality checks and verification.

4. Refund Approval & Inspection

  • In some cases, customers may be required to return the product for inspection.
  • Products must be unused, unworn, and in original packaging.
  • Refund approval is at the sole discretion of K C JEWELLERS AND SONS after inspection.

5. Refund Mode & Timeline

  • Once approved, refunds will be processed within 5–7 business days.
  • Refunds will be credited to the original mode of payment only (UPI, card, net banking, wallet).
  • The actual credit time may vary depending on the customer’s bank or payment gateway.

6. Shipping Charges & Deductions

  • Shipping charges (if any) are non-refundable, unless the refund is due to our error.
  • Any reverse shipping or handling costs may be deducted from the refundable amount where applicable.
  • Customers will be informed in advance about any deductions.

7. Partial Refunds

  • Partial refunds may be issued in cases where:
    • The product is returned in a used or damaged condition
    • Accessories or original packaging are missing
  • The refund amount will be determined after inspection.

8. Refunds for Prepaid Orders

  • All refunds for prepaid orders will be processed only to the original payment source.
  • Cash refunds are not provided under any circumstances.

9. Disputes & Chargebacks

  • Customers are encouraged to contact us before raising disputes or chargebacks with banks or payment gateways.
  • Any chargeback initiated without prior communication may lead to account review or restriction.

10. Policy Updates

  • K C JEWELLERS AND SONS reserves the right to modify this Refund Policy at any time.
  • Changes will be effective immediately upon being published on the website.

11. Contact Information

For any refund-related queries, please contact:

Business Name: K C JEWELLERS AND SONS
Email: kcj.bikaner@gmail.com

Contact Number +91 9928497976

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