At K C JEWELLERS AND SONS, we aim to deliver your jewellery safely and on time. This Shipping & Delivery Policy explains our order processing, shipping timelines, delivery methods, and related terms.
By placing an order on our website, you agree to the conditions stated below.
1. Order Processing Time
- All orders are processed within 1–3 business days after successful payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Processing time may vary during high-volume periods such as festivals, sales, or wedding seasons.
2. Shipping Locations
- We currently ship across India.
- International shipping, if offered in the future, will be governed by separate terms.
3. Shipping Charges
- Shipping charges (if applicable) are calculated at checkout based on delivery location, order value, and courier partner.
- Any promotional free-shipping offers will be clearly mentioned on the website.
- Shipping charges once paid are non-refundable, except in cases of delivery failure due to our error.
4. Estimated Delivery Timeline
- Estimated delivery time is 3–7 business days after order dispatch, depending on the delivery location.
- Delivery timelines may vary for remote or non-serviceable areas.
- The estimated timeline is indicative and not a guaranteed delivery date.
5. Courier & Logistics Partners
- Orders are shipped through reliable third-party courier and logistics partners.
- Once shipped, tracking details will be shared via email or SMS.
- K C JEWELLERS AND SONS is not responsible for delays caused by courier partners, weather conditions, strikes, natural calamities, or government restrictions.
6. Delivery Attempts & Address Accuracy
- Customers are responsible for providing accurate and complete delivery details.
- In case of failed delivery attempts due to incorrect address, unavailability of the recipient, or refusal to accept delivery:
- The order may be returned to us
- Re-shipping charges, if applicable, will be borne by the customer
7. Delivery Confirmation & Acceptance
- Once the order is marked as “Delivered” by the courier partner, it will be considered successfully delivered.
- Customers are advised to inspect the package at the time of delivery.
- Any damage or tampering should be reported immediately as per our Return, Refund & Exchange Policy.
8. Packaging & Safety
- All jewellery is securely packed to prevent damage during transit.
- Special gift packaging, if selected, is provided with care but does not affect delivery timelines.
9. Delayed or Lost Shipments
- In rare cases of delayed or lost shipments, we will coordinate with the courier partner to resolve the issue.
- Resolution may include re-shipment or refund, subject to investigation and confirmation by the logistics provider.
10. Force Majeure
- K C JEWELLERS AND SONS shall not be held liable for delays or failure in delivery caused by events beyond our reasonable control, including natural disasters, pandemics, strikes, or regulatory restrictions.
11. Policy Updates
- K C JEWELLERS AND SONS reserves the right to modify this Shipping & Delivery Policy at any time.
- Changes will be effective immediately upon being published on the website.
12. Contact Information
For shipping or delivery-related queries, please contact:
Business Name: K C JEWELLERS AND SONS
Email: kcj.bikaner@gmail.com
Contact Number +91 9928497976